Message from the Florida Attorney General 2/21/2011

The Attorney General’s Office has made timeshare resales one of our top consumer priorities, and we are actively investigating multiple businesses pursuant to Florida’s Deceptive and Unfair Trade Practices Act, Chapter 501, Part II, Florida Statutes. We use complaints such as yours toidentify patterns of questionable business activity which may indicate the need for formal investigation or action by our office to protect the broad public interest. I am retaining your correspondence in our consumer files for future reference.

Additionally, I invite you to visit the Attorney General’s comprehensive website about the timeshare resales industry in Florida. This website provides information on the Attorney General’s investigations of particular businesses, along with the consumer tips about resolving timeshare resale issues. Also as it appears you may have previously lost money to a timeshare resale company, you may file a complaint on our website at:

http://www.myfloridalegal.com/timeshares

The Attorney General and Federal Trade Commission have also issued important consumer alerts about so-called “recovery rooms,” and “reloading,” scams which target consumers who previously fell prey to telemarketing and other schemes:

http://myfloridalegal.com/pages.nsf/…3!OpenDocument

http://www.ftc.gov/bcp/edu/pubs/cons…ing/tel10.shtm

I also encourage you to file a complaint with the Florida Department of Agriculture and Consumer Services, Division of Consumer Services (DACS).The DACS registers non-exempt telemarketers and administers provisions of the Florida Telephone Solicitation Act which includes the State’s No Sales Solicitation List. For further information about telemarketing, please visit DACS’s website:

http://www.800helpfla.com/telemkt.html

You may file your complaint directly with DACS at:

Florida Department of Agriculture and Consumer Services
Division of Consumer Services
2005 Apalachee Parkway
Tallahassee, Florida 32399
Telephone: (850) 488-2221
Toll-free within FL: (800) 435-7352
Website:
http://csapp.800helpfla.com/CSPublic…Complaint.aspx

Since your phone number is listed on the federally sponsored national “Do
Not Call” registry, you may file a complaint about violations, by calling
(888) 382-1222. More information is available on the Federal Trade
Commission’s website at:

https://www.donotcall.gov/

Finally, consumers should never provide personal information such as bank account numbers, social security numbers, credit card account information, or birth dates, at the request of unsolicited emails, text messages, or phone calls. Please do not respond to these types of requests. Iencourage you to review the following information regarding telemarketing and reloading practices:

http://www.ftc.gov/bcp/edu/microsite…ecognize.shtml < FTC’s info on telephone fraud
http://www.ftc.gov/bcp/edu/microsite…eloading.shtml < FTC’s info on reloading
http://www.ftc.gov/bcp/edu/microsite…obocalls.shtml < FTC’s info on robocalls
http://www.ftc.gov/bcp/edu/microsites/phonefraud/ < FTC’s info on telemarketing phone fraud
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